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CUSTOMER CARE

 

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                                                              Terms and conditions

Welcome to Seasqube. These Terms and Conditions govern your use of our website [www.seasqube.com] and your purchase of products from Seasqube. By accessing or using our Site, 

2. Use of the Site

2.2 Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

2.3 Prohibited Uses: You agree not to use the Site for any unlawful purposes or in a manner that could damage, disable, overburden, or impair the Site.

3. Product Information and Pricing

3.1 Product Descriptions: We strive to provide accurate descriptions and images of our products. 

3.2 Pricing: Prices are subject to change without notice. We reserve the right to correct any pricing errors or inaccuracies.

4. Ordering and Payment

4.1 Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion and refund will be initiate for the same.

4.2 Payment: Payments must be made using the methods available on the Site. You agree to provide accurate and complete payment information.

5. Shipping and Delivery

5.1 Shipping Policy: We offer various shipping options as detailed on the Site. Delivery times are estimates and may vary based on your location and other factors.

6. Returns and Exchanges

6.1 Return Policy: You may raise return items request within 2 days of receipt, subject to our Return Policy. Items must be in their original condition with tags attached and packaging intact.

6.2 Refunds: Refunds will be issued to the original payment method, excluding shipping costs unless otherwise specified.

7. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is the property of Seasqube or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

8. User Content

8.1 Submission: By submitting content (e.g., reviews, comments) to the Site, you grant us a worldwide, royalty-free, perpetual, and non-exclusive license to use, reproduce, modify, and display such content.

8.2 Responsibility: You are responsible for the content you submit and must ensure it does not infringe on any third-party rights or violate any laws.

                                                                  Privacy & policy

Welcome to Seasqube! Your privacy is important to us. This Privacy Policy explains how Seasqube collects, uses, discloses, and protects your personal information when you visit our website [www.seasqube.com] and make purchases or interact with us in other ways. By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: When you create an account, place an order, or contact us, we may collect personal information including but not limited to:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (credit/debit card details)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your orders and provide customer support

  • Send you updates, newsletters, and promotional offers (if you have opted in)

  • Improve our Site and services

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party vendors who help us process payments, fulfill orders, and manage our Site.

4. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction.

5. Your Choices

You have the right to:

  • Access and update your personal information

  • Opt out of receiving promotional emails by following the unsubscribe instructions in those emails

  • Request deletion of your personal information (subject to certain legal exceptions)

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about these Terms, please contact us at:

GMAIL:-[seasqube@gmail.com]

Operational Address:-
Hno 31 Adarsh nagar nayagaon Mohali 160103
Phone no.
[+91 8284090806 ]

Seasqube Shipment Policy

Thank you for shopping with Seasqube! We’re committed to delivering your order as quickly and efficiently as possible. Below are the details of our shipment policy:

Processing Time
  • Order Processing: All orders are processed within 1-3 business days. Orders placed after 3 PM (EST) or on weekends and holidays will be processed the next business day.

  • Order Confirmation: You will receive an email confirmation once your order has been processed and is ready for shipment.

Shipping Methods and Costs
  • Domestic Shipping (within [Your Country]):

    • Standard Shipping: [e.g., 5-7 business days] – [Cost or Free with minimum purchase]

    • Standard International Shipping: [e.g., 7-14 business days] – [Cost]

    • International Shipping:

    • Expedited International Shipping: [e.g., 3-5 business days] – [Cost]

Note: Shipping costs are calculated based on the destination. You can view the shipping options and costs at checkout.

Order Tracking
  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status through our shipping carrier’s website.

Shipping Delays
  • While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or other issues may affect shipping times. We appreciate your patience and understanding in such cases.

Shipping Address
  • Please ensure that the shipping address you provide is accurate and complete. Seasqube is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately at [ seasqube@gmail.com] to make changes before your order is processed.

Order Issues
  • If you encounter any issues with your shipment, such as damaged items or missing packages, please contact our customer service team at [seasqube@gmail.com] within [e.g., 7 days] of receiving your order. We will assist you in resolving the issue as quickly as possible.

Returns and Exchanges
  • For information on returns and exchanges, please refer to our [Returns Policy] on our website.

  • it take minimum 9 days to process your refund or exchange.

  • In case of refund the money will be credited in your account within 10 days.

Thank you for choosing Seasqube. We appreciate your business and are here to help with any questions or concerns you may have.

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